Frequently Asked Questions

  • Q. What is DSL? Is that like "Bell Fibe" ?
  • A. DSL is the technology used to deliver highspeed over the telephone line. In most areas that is the same technology that Bell Canada markets as 'Fibe'.

  • Q. How do I know if I can get DSL - isn't there a lookup I can use ?
  • A. There is a DSL lookup tool, however it can return some very incorrect results. Contact the office to find out if you can access DSL service.

  • Q. Do I need to have a Telephone line for DSL ?
  • A. DSL Service does require a copper 'telephone line' to the residence, however it is not required that you have 'home phone' service on that line. DSL without home phone is called a Dry Loop. Dry Loops are subject to a Band Rate fee in addition to the monthly fee of the actual service. Band Rates range based on the population density of an area - typically from $10 to $20 per month.

  • Q. If it's going to cost more then Why would I want a 6Mbps Dry Loop? That makes no sense!
  • A. DSL Speeds are limited by the distance from the Highspeed node and the quality of the telephone infrastructure between the residence and the node. So, while the customer would prefer to have 7Mbps or faster service, that may not be possible.

  • Q. I've called every other ISP I can find for DSL and they can't help me. Can you get me DSL Service ?
  • A. DSL is based on a common infrastructure. So if one ISP cannot provide DSL in an area then it's unlikely that any ISP can. In that situation we also have an extensive High Speed Fixed Wireless network which covers about 4,000 square Km's of Eastern Ontario.

  • Q. The house next me can get DSL, Why can't I ?
  • A. DSL relies on the telephone lines. If the line leaving your house runs 'the wrong way' then you may not be able to get DSL service even though your neighbours can. Historically Bell will not reroute those lines.